Direct bookings
Bookings made on this website can be cancelled free of charge up to 48 hours before your check-in time. You can cancel yourself from the My booking page, or message us and we will do it for you.
Late cancellation and no-shows
Cancellations inside 48 hours, and no-shows, are charged the first night of the stay. The remaining nights are released and not charged.
Modifications
Changing dates, shortening a stay or reducing the number of rooms counts as a cancellation for the nights or rooms removed, and the same timings apply. Extending a stay or adding rooms is subject to availability at the rate current on the day you make the change.
Group bookings
Bookings of five rooms or more are handled individually. Terms are set out in the written quote we send you, and typically require a longer cancellation window and a deposit.
Bookings made elsewhere
If you booked through Booking.com or another platform, that platform's cancellation policy applies and cancellations must be made through them, not through us.
Refunds
Where a refund is due it is returned to the original payment method within 10 working days. Bank transfer refunds may take longer depending on your bank.
Circumstances outside your control
Cancelled flights, closed roads and severe weather are a real part of travelling to Iceland. If this happens to you, get in touch — we will look at it case by case and we would rather be reasonable than rigid.